Cancellation Policy
1. Cancellations by Clients
- If a client cancels a FLAABH™—Fitness or Heal On Water session due to medical emergencies or unforeseen personal circumstances (such as bereavement or travel disruptions), the session will be forfeited.
- No rescheduling or credit will be offered for cancellations initiated by the client.
- For clients on monthly packages, any unused sessions will not be carried forward beyond the 45-day package validity period.
2. Cancellations by GetWetFit™ & Co.
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Sessions may be cancelled due to operational issues such as:
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Trainer unavailability
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Pool or facility maintenance
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Other logistical or administrative reasons
- Clients will be informed at least 1 hour in advance via email, SMS, or WhatsApp.
- In such cases, a rescheduled session will be arranged after discussion with the client. No refunds will be provided.
3. Cancellations Due to Weather or Natural Events
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Sessions may be canceled due to:
- Adverse weather (e.g., heavy rain, thunderstorms)
- Natural disasters (e.g., floods, earthquakes)
- Clients will be notified at least 2 hours in advance via email, SMS, WhatsApp, or call.
- These sessions will be rescheduled within 5–20 days based on mutual convenience.
4. No-Show Policy
- Clients who fail to attend a scheduled session without prior notification will be considered a no-show.
- No refunds, reschedules, or credits will be offered in such cases.
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